Best Rated Courier Service
Australia's Award Winning Courier Service
See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.
We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2023.
What they're saying about our services
4.6
from 40,366 reviews
Jessica Thomas
16 hours ago
Came to the store on Saturday, well before closing time and it was locked up. Massive inconvenience, considering they also did not knock to attempt delivery.
Michael Stanko
16 hours ago
Highly recommend this company. Great communication, great packing!, great service!
Ultra
13 hours ago
Drove to the business yesterday to collect some parcels, the closed sign was up. No one at the business. Attended the business today, and once again closed during business hours. Multiple people were at the business today waiting while I was there, someone rang and mentioned they were told the business was shut due to the long weekend.(Monday is the public holiday tho?) I've wasted time over 2 days trying to collect packages. Absolute woeful business practises, I can't understand how a business like this survives and why anyone would give them any business. I filed complaints with the Courier company and with the retail business.
Dominic Granzotto
14 hours ago
Need to fix your trading times. Just travelled 40 mins to find that your closed. Not impressed
Michael Andrit
20 hours ago
They email me saying that I have to call DHL (who actually shipped the item)and find out about my parcel status as they are not authorised. Why did I pay them $1100 when I have to call the actual real courier and liaise between them and the sender. Pack and send did nothing at all.
Trustpilot
Jera Brunwulf
1 day ago
The lads here deliver exceptional customer service and make their process smooth and easy to understand. The prices, initially, can be a little intimidating compared to aus post and the like, but the saying "you get what you pay for" certainly rings true here, as Pack & Send provide a personalised and premium, CUSTOMER FOCUSED service. Cannot recommend Pack & Send Southern Highlands enough.
Mary Coupland
1 day ago
Excellent service - quick delivery to the UK and so convenient!
Huong Thien
1 day ago
Great service to send packages oversea Delivered quick and on time Highly recommended!
Malcolm Angus
2 days ago
My Pack and Send St Killda Road contact, Jonas, provided excellent service and assistance in picking up the item and then ensuring it was professionally packed and posted . It arrived more quicly than I anticipated
Duke Of Twist
1 day ago
Personal and helpful