We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2023.
What they're saying about our services
4.6
from 35,510 reviews
Kevin L
10 hours ago
Had an awesome experience with Rick, Brett & Michelle. All of them were exceptionally passionate in helping you deliver your parcel to the designated location internationally. They gave me advise on potential restrictions and helped guide me through the customer experience journey. Thanks guys!
Eleonora Morelli
14 hours ago
People were very helpful and worked collaboratively with us to optimise the space of my items and maximise the shipment. I received constant updates about my location of my items, which arrived within a few days. I'm very happy with their service.
Daniel “Dant” Iguavita
16 hours ago
great service, fast and the packages arrive at their destination in excellent condition
Jennifer Davies
16 hours ago
Went to pick up a parcel and it was on the floor in the reception area, room for improvement.
Keith Fowle
16 hours ago
Johnny and the team at Pack and Send Pyrmont are great to deal with and whether it has been a very large or small item it has always arrived safely , promptly and so well packaged.Well done!
Sivakumar
16 hours ago
I would appreciate the professionalism, help and friendliness shown by Heather & Julie when I had to move my packages during my house move. Right from the quoting stage they were very helpful, and they gave some good recommendations with the packaging to make sure it was shipped without any damage. I had to keep changing the package weight and stuff but they happily gave me the updated quote whenever I changed something. They also took the effort to email me once my package arrived at the collection center. When I received the package I was amazed to see the packaging they had done to make sure all my items were delivered in a good condition and in a timely manner. Overall both Heather & Julie were very helpful. I would definitely recommend Pack and Send Southport.
Louise Haselton
16 hours ago
My parcel arrived interstate around 24 hours after drop off - super efficient and friendly service.
matthew philp
1 day ago
International documents in a hurry? PackSend's full-service service got it done quicker than promised. Goods across Australia? They are the best for private persons, as well as businesses.
Nikki Sirianni
1 day ago
We stopped in on our last morning in Sydney to pack up some of our luggage to make room for the wine we bought during our trip. It was quick process to fill out the necessary paperwork, make a copy of my passport, weight the items, etc. And holy fast shipping! It only took 2 days for our package to get back to the US
Andrew Pickering
1 day ago