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Best Rated Courier Service

Australia's Award Winning Courier Service

See for yourself why independent review sites like ProductReview.com.au and Trustpilot rate PACK & SEND the best courier service in Australia in 2023.

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2023.


What they're saying about our services

4.6

from 35,763 reviews

Hidden Button Workshops

9 hours ago

Prices were reasonable and quick pick up the next day. They just need to be more clear on what labels need to be on the box plus pick up time slots.

TrustPilot

Sean Bennett

16 hours ago

Awesome service and communication A +++ 2 days from Melbourne to Hawke`s Bay ......outstanding

Google

Anna Speirs

17 hours ago

Google

Brian T.

9 hours ago

Wow. What can I say? The intricacy to detail & the attentiveness to delivery is beyond superb. I’m based out of Los Angeles & I was in constant communication with the Pack and Send team. Especially, Daniel. Trying to make sure that the entire process went as smooth as possible. International shipping is a complicated process, but I was reassured constantly about the process, payment & shipping. This international package even got to me quicker than if I was order something within my own country. Excellent service & excellent team. Highly highly recommend!!!

Product Review

rochelle malayo

17 hours ago

This service is amazing service is 100% satisfied for me as a new client 4 days the item already in the Philippines Thank you so much.

Google

Michael

9 hours ago

On time and great price! Thank you Southern Highland Pack and Send

Product Review

Jedd L

16 hours ago

Great communication and was really impressed with the care that had gone into packing some of my valuable and fragile music equipment. Highly recommend.

Google

David Herman

1 day ago

Send documents international and these guys were on their game. Supper happy with their service and I would highly recommend giving them a go

Google

Mark Muszynski

1 day ago

DO NOT take your business to this business or you will be very sorry. It's a shame Google doesn't offer the possibility of a zero star rating because in my experience that's what Pack & Send Albion richly deserves. I recently used them to ship a valuable artwork to Canada. Because of its value and since I live in a downtown urban area where porch pirates make a good living, I gave very clear and specific instructions that the package be designated "Signature on Delivery". I also paid for this service. Pretty simple, right? Apparently not. Imagine my surprise when I contacted their shipping partner, DHL, only to be told that "Signature on Delivery" was not on the waybill because this was a premium service that needed to be paid for and the shipper (Pack & Send Albion) did not do so. As a result, the DHL delivery driver would simply be ringing the doorbell and dropping the item off at my door. In spite of the fact that I spent many hours over the course of two days trying to convince DHL that I had in fact specified and paid for "Signature on Delivery", this is exactly what occurred. Luckily I just happened to be home when the doorbell rang. Instead of doing the right thing and acknowledging the mistake and taking responsibility for it, the franchisee, Lisa, wanted to shift the blame to the delivery driver, stating he had made a mistake. I asked Lisa to send me a copy of the waybill so I could see if "Signature on Delivery" was specified there. She did not. So I got a copy from DHL. Lo and behold, there was no instruction on the waybill to obtain a signature for the shipment. So the delivery driver was not at fault. There are only three possibilities here: either Pack & Send Albion is utterly dishonest and wanted to save a few dollars by not paying for the premium service, or they are grossly negligent, or they are willfully ignorant of the basic services offered by their own shipping partner. Whatever the case may be, don't take the chance that they will screw up your shipment as well. You don't want to go through the stress and wasted time that will result. Use FedEx. Use UPS. Use a carrier pigeon. Anything but these jokers.

Google

sandy Boyd

1 day ago

Google

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“PACK & SEND is built on good people that are doing extraordinary things to service their clients”

Evan Foster - Signarama


4.6

from 35,763 reviews

Australia's Award Winning Courier Service

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