We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.
That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback right here on this page, to understand why independent review sites such as ProductReview.com.au rate PACK & SEND the best courier service in Australia in 2023.
What they're saying about our services
4.6
from 35,629 reviews
Alex
11 hours ago
Online booking was very easy and fast. Price of the service is very competitive. Timeframe offered was very convenient. Delivery was much faster than I expected. All staff I was dealing with were courteous and kind.
TrustPilot
Jason Niu
9 hours ago
Thanks Zayn for your help with my item and your service with the delivery. Much thanks
Sarita Koeberg
18 hours ago
Pack and send always go the extra mile & accommodate us even at the last minute. Taking away all the courier related stress so we can focus on our core business.
Siu Ling Hui
17 hours ago
Very professional and speedy service. Only took a week from Melbourne to Verona - door-to-door! Everything arrived intact except for minor damage on a porcelain lid (that was my fault - the way I brought it to Pack & Send) and the handles came off one pot. However, this is nothing as all the china including antique plates arrived in perfect condition. Thanks very much to Mnural and her team. Highly recommended.
Ruth Howard
17 hours ago
I'm so happy, happy, happy to receive my beautiful fragile hand made studio ceramics, all carefully wrapped and protected and all in one piece, which all arrived on time! Plus you guys were very nice to allow me extra time to pay my invoice. Thank you Angus and Izzy
Matt Swanson
11 hours ago
I had to call up and have my booking re-booked in as the contractor didn't collect my parcel from the sender. If I hadn't called up myself, I'm not sure what would have happened? It took over a week to arrive from Victoria in the end. The service was pretty average overall, especially when it's meant to be a premium service.
TrustPilot
Margaret Cutler
18 hours ago
Excellent, prompt service. Every item arrived in perfect condition. Won't hesitate to use their service again.
patrick hutchinson
1 day ago
Marsha Napoles
1 day ago
I am so happy with the service provide ny the team, parcel arrived on time, exemplary service, highly recommended..
Patrick Carroll
1 day ago
Good service.