Have you ever bought something online and found it wasn’t right for you? Some stores offer free return shipping, but the fact is, many still don’t. If you’ve found yourself in this situation, you probably had to make a choice between returning it at your own expense, or just keeping it and writing it off as a bad decision.
Or perhaps you’ve been interested in a product you saw for sale online, but didn’t buy it because you weren’t sure about the size/colour/quality. Let’s face it, who’d want to take the risk, knowing you’d likely be out of pocket if the product wasn’t quite right.
Now there is a solution to this dilemma. PayPal has stepped in to help, by offering to refund the cost of return shipping for any online purchases transacted through an Australian PayPal account.
PayPal’s free return shipping offer gives savvy online shoppers peace-of-mind by providing a safety-net for the duds in your online shopping experience.
How it works
To claim your return shipping refund from PayPal, there are just a few simple steps & prerequisites. You will need to:
- Choose PayPal as your payment method when making the original online purchase.
- Click the link to activate PayPal’s Refunded Returns.
- Send the item(s) back to the retailer, within their returns period (initially at your expense).
- Complete and submit the claim form within 14 days of shipping, with a copy of your shipping receipt.
What’s the catch?
As with any offer, there are always terms and conditions you need to be aware of, but in this case there’s really nothing scary or off-putting. For PayPal’s Refunded Returns offer, the main conditions you should be aware of is a maximum of $45 per refund request, and a maximum of eight refunds per PayPal account per year.
Why does PayPal do this?
PayPal is an online transaction service provider who have a vested interest in growing the number of online transactions, and positioning themselves as the payment method of choice for online shoppers. They ‘ve been offering their “Buyer Protection” policy for many years, and this “Refunded Returns” offer takes their shopper assurance measures that one step further, removing another pain point that will encourage more online PayPal transactions.
How to book the return shipping
PayPal’s conditions state that the return shipping should be sent by “regular mail, courier or any other regular shipping options or services”.
One of the easiest and cheapest ways available to arrange your return courier is to book via PACK & SEND’s Online-Self-Service. You can get an instant price, book and pay for the courier service online in just a few minutes. PACK & SEND customers can also choose to have the parcel picked up from your door, or you can opt to drop it off at your local PACK & SEND Service Centre. We’ll instantly email you the receipt that PayPal requires to claim your refund.
So if your item arrives and it’s too small, not what you ordered, or just doesn’t meet your expectations, there’s no need to stress. By taking advantage of PayPal’s Refunded Returns offer, in conjunction with the convenience of PACK & SEND’s Online-Self-Service courier system, you can easily right that wrong in no time, and at no expense.