sell-online.jpg
Top Rated Courier Service in Australia

We know we can say all we like about our services, but the people whose opinions we value the most – and learn from – are our customers.

That’s why we take advantage of listening to all customer feedback across the web and sharing this on our website. Browse our up-to-date honest and unbiased customer feedback below, to understand why independent review sites such as Trustpilot rate PACK & SEND the best courier and delivery service in Australia.

What they're saying about our services

4.5
9173 reviews
Ranetta Higgs
yesterday
I can't thank Rose enough for her help with sending off my UK Visa documents. I called and enquired about sending my parcel off to a PO Box in the UK as most couriers won't send a parcel to a PO Box but not with Rose, she was extremely helpful and assuring that I could send my documents off with no problems. I went straight into the shop on Flinders Street and she knew who I was as soon as introduced myself. Rose was so professional and and her customer service was outstanding! Rose sent off my documents to the UK and made the process less stressful as my documents needed to be in the UK within 20 days off applying for my visa. She even contacted me and reassured me that my documents had arrived in the UK a week later. I highly recommend using them for any parcels you need sending overseas.
Google
Paul Rossiter
yesterday
Excellent on-line experience, only downgraded because of the wide time window for pickup
TrustPilot
Adrian Faccioni
yesterday
Ilch & Sanka are excellent franchise owners. Their friendliness, willing to help clients and “can do” attitude makes them great to work with. I would highly recommend using their services if you need a package sent to anywhere in the world. Adrian
Google
Janine Labuschagne
2 days ago
Sam is an absolute legend! He is friendly, super helpful and goes over and above for his customers. The box arrived on time, in excellent shape and no hiccups with customs! Excellent service – will be back again 😊
Google
Bev
2 days ago
After years of using Australia Post, having huge delays, I have total confidence in Pack and Send. They are so efficient, Obliging and quick!
Product Review
Jesse Dhue
2 days ago
Incompetent and misleading, my shipment from Bunbury to Lyttelton, sat in their warehouse for 2-3 weeks missing a previous shipment, then after given a date of arrival it is still 2 weeks past the date I was ensured delivery would be, and I should expect delivery within the next week, not to mention being told that all the shipment costs were taken care of only to be hit with another $230 invoice at the receiving end, have rung and been told that they will get back to me only to be ignored, would never think of sending through pack and send again!
Facebook
Chris Dowd
2 days ago
Helpful staff, kept me informed of delivery progress, would have rated event more highly but cost of delivery was rather high.
Google
Nor Ttoggip
2 days ago
Great Service
TrustPilot
Helen McCullagh
2 days ago
Google
Ted Maynard
2 days ago
Prompt attention to despatch of goods and notification when goods arrived at destination. Would highly recommend to anyone looking for a fast, efficient and pleasant service.
Google
Your free freight consultation

Let us tailor make a solution to suit your needs