Australia’s leading courier and logistics franchise PACK & SEND continues to smash sales records, achieving AUD $91.1 million global sales revenue in 2021. This amounts to 26% growth over the previous year’s record sales of AUD $72.4 million.
PACK & SEND franchise partners also reported substantial lifts in profits in 2021 as Average Australian Franchise Partner sales grew by 37% YOY, on a business model with relatively fixed operating costs. The strong sales and profit performance helped stimulate the sale of 24 franchises in the 2021, including numerous franchisees who made the investment to acquire their 2nd, 3rd or 4th Service Centre.
Servicing the high growth parcel, freight and eCommerce fulfilment market with a network of 152 retail service & logistics centres across Australia, New Zealand and the United Kingdom, the double-digit growth was achieved across all three global operating territories. Off the back of the 2nd consecutive year of exceptional sales and relentless growth in customer demand, PACK & SEND is planning to grow its network beyond 170 outlets in 2022.
PACK & SEND also cemented its position as providing the best customer service for courier and freight solutions in Australia, taking out the 2022 ProductReview.com.au Award in the “Couriers” category for the 3rd time in 4 years. ProductReview.com.au is Australia's most comprehensive consumer opinion site. Customers rate, review and compare the services of hundreds of courier companies. PACK & SEND achieved over 2000 new reviews on the platform in 2021 with an average review rating of 4.5 out 5, placing it well ahead of category rivals, including the world’s largest courier brands.
PACK & SEND’s Country Manager, Nicholas Woodward said “We are very pleased with another year of record growth and we are anticipate 2022 to be an ever bigger year again. Our focus on enhanced technology, marketing efforts and industry leading service levels are enabling our franchise partners to grow their business at an unprecedented pace. Customers looking for a better parcel delivery service, more options and fewer headaches are discovering PACK & SEND and once they try us, they never look back”.
As the ecommerce landscape continues to flourish, PACK & SEND’s parent company, MBE Worldwide recently acquired Prestashop, a popular open-source ecommerce website solution. Last year, Prestashop’s 300,000+ customers generated over AUD $35 billion in sales through the platform. The synergies of ecommerce, logistics and retail are expected to hold the business in great stead for years to come.
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