PACK & SEND, Australia’s best rated courier and logistics brand, has been awarded the 2021 ProductReview.com.au award for best courier service.
ProductReview.com.au is Australia's most comprehensive consumer opinion site. Their platform enables consumers to rate, review, research and compare services, products and brands. The ProductReview.com.au annual awards highlight products and services that have been well rated by the ProductReview community.
“It is very pleasing to be recognised once again, not only by our customers, but also by the judges at ProductReview, as being the most outstanding courier company in Australia for 2021,”said Michael Paul, PACK & SEND CEO and Founder. “The award is a testament to the dedication displayed by our entrepreneurial franchise owners to our ‘No Limits’ customer service philosophy – where they are always going the extra mile for their customers” said Paul.
According to ProductReview, the judging process involved performing qualitative analyses and metric comparisons to gauge a sentiment score in determining the winner. In 2020, PACK & SEND received over 2000 customer reviews on the ProductReview.com.au platform, of which 1712 earned a perfect 5 star rating, resulting in an average rating of 4.6 out of 5.
This is not the first time PACK & SEND has won the ProductReview.com.au award, having previously won in 2019.
How does PACK & SEND earn so many rave reviews?
PACK & SEND has long understood that their success relies on the ongoing support of their customers, and that customers always have a choice. Therefore, a key to their success has been to focus on providing superior customer service with a 'No Limits' approach. They offer the most comprehensive range of courier, parcel and freight sending options in Australia. Nothing is too big, too small or too hard. From eCommerce retailers needing to send thousands of parcels a week, to small businesses, to occasional customers who just need to send something once, or once in a while, PACK & SEND has the perfect service to suit just about anyone’s needs.
If you'd like to read more of our reviews, you can browse every single review we've ever received. We don't delete or filter them, so feel free to read them all here make up your own mind.
If you’d like to experience the PACK & SEND difference for yourself, give us a call on 1300 668 000 or Get A Quote online.
A version of this article first appeared on https://www.packsend.com.au/best-courier-award-2021/.