Careers at PACK & SEND

At PACK & SEND, we offer an enjoyable and rewarding working environment with a strong focus on customer service, innovation, growth, systems and ongoing learning and development. It's important to us that all our team members have the opportunity to reach their full potential.

Roles at PACK & SEND vary from marketing and sales, certified packing expert, Service Centre management, corporate support staff and franchisee. The size and growth of the PACK & SEND network ensures that opportunities exist for career and personal advancement.

Corporate Careers

PACK & SEND International head office is located in south-west Sydney NSW Australia - and we are committed to supporting the growth of our extensive and growing global network of PACK & SEND locations.

The corporate functions within PACK & SEND head office are highly valued and essential to our overall operations. No two days are the same; there is always something new to learn or an exciting innovative project you can be involved in. We offer a progressive culture and diverse business functions that empower each employee to make a personal impact.

Our corporate office supports Service Centre and Online operations - and functions include:

• Strategy, Planning and Development
• Marketing
• Information technology/Software development
• Projects
• Supply management
• Finance
• Franchising
• Human resources
• Training
• Franchise recruitment
• Operations
• Intellectual Property/Legal

If you wish to provide PACK & SEND with your details for future corporate opportunities, please send your applications to careers@packsend.com.au

Service Centre Careers

Want the potential to develop a career with an established and successful international company?

Our vision for your career is "Start here, Go anywhere". At PACK & SEND we are committed to providing an environment where you can reach your career goals, whatever they may be.

Introducing the Retail Logistics Services Industry

Our mission at PACK & SEND is to provide complete solutions in sending anything, anywhere. That means the prospect of an exciting career, because not only are you doing something different every day – you are also participating in a market of enormous growth. In today’s world of online shopping, there are (and will continue to be) more parcels and goods being shipped than ever before.

Working in a PACK & SEND Service Centre is both challenging and rewarding. At PACK & SEND our operations don’t always involve physically transporting the customer’s goods. We are like a ‘travel agent’ for the freight and packaging industry – adding value by working closely with our suppliers to find the best solution for our customers. You will work directly with clients and suppliers – and because we deliver and pick up from all corners of the globe, you will be connected every day with people around the world.

The suppliers you will deal with include freight organisations like: road, air freight, removalist, postal and sea freight carriers – as well as other PACK & SEND Service Centres both in Australia and around the world. They also include packaging supply companies and our insurance brokers. You will learn about their product and service offerings, pricing structures and booking processes – all backed up by comprehensive systems and technology. This way, when a customer phones, emails or walks into your Service Centre looking for a solution, you will be able to provide all the services they require and offer them helpful advice.

We are of course famous for our value-added packaging services – and you will also learn to become an expert in accessing the right type of packaging technique for sending any item.

As a key front-line staff member, you are essentially the face of the brand - representing the company to our customers – corporations, small businesses, tourists, backpackers, eBay buyer and sellers, householders and government departments.

If you are looking for an exciting career, PACK & SEND will provide full industry training and support to ensure you can be the best that you can be!

Service Centre Manager Attributes

Our most successful Service Centre Managers have a passion for embracing our ‘No Limits’ customer service culture and a confidence to make sales. A people person with a positive and vibrant approach will do well in this role because you need to be able to build strong relationships with clients and colleagues alike.

You will also need to have an attention to the detail and motivated to undertake a relentless execution of marketing and sales initiatives - as you will be responsible for driving the growth performance of your Service Centre and managing it as if it was your own.

Experience in logistics can be advantageous – but certainly not a necessity. The key attribute is your desire to succeed. Our customers do have a high expectation that our Service Centre staff have good product knowledge to help them find the very best solution. To achieve this, we provide professional learning and development backed up with a support team, ensuring you have the tools to succeed in your role.

It’s a role where you need to be prepared to go the extra mile for your customers and overcome challenges; and if you do, your valued contribution will be recognised through remuneration, awards and rewards.

If all this sounds like you, then we would like to hear from you. Register your CV with PACK & SEND at careers@packsend.com.au

Career Progression & Development

From the moment you start with PACK & SEND, you are on the path to success. One of our core values is to create an environment which promotes growth in wealth creation, learning, and personal development. We want you to be the best you can be, so we have created learning and support tools to make sure you have a flying start in your career.
We take your development seriously and our aim is to ensure your career with PACK & SEND is as rewarding in every way as possible. In addition to the ongoing training provided by our Learning & Development department you will also be encouraged to enhance your career value through recognised qualifications and training.
As a dynamic growing company, PACK & SEND will have many opportunities that will arise, both domestically and overseas.

Become a Business Owner

PACK & SEND has a growing Corporate Store Division and recruits managers for these Service Centres. However, we have has always been a franchising company and have relied on our franchise owners to play a major role in the brands success. PACK & SEND is committed to franchising as a predominant way of doing business— and we have been recognised both in Australia and overseas as a premier franchise business.

During your career development you may consider an aspiration to take control of your destiny and operate your own business – where there are no limits to your earning potential. Providing you have demonstrated experience and success in managing one of our Service Centres – then PACK & SEND will assist you to take the next step to purchasing your own franchise.

Leadership

PACK & SEND is always on the lookout for future leaders – because we know great leadership matters when it comes to achieving our vision, mission and goals. From very early in your career, you will be exposed to the opportunity to become a leader and progress to senior management levels. To help you realise your leadership ambitions we provide ongoing leadership learning and competencies.

How do I Apply?

If you think you have what it takes – we would love to hear from you. Register your CV with us at careers@packsend.com.au