What Can I Send through Online Self-Service?
With PACK & SEND there are No Limits and you can choose the level of service that meets your needs - either through our Retail Service Centres or using our automated Online Self-Service system.
However, some items cannot be sent through the Online Self-Service - as they are not compatible with our automated 'Do-it-yourself' system. These items are classified as ‘Prohibited Online Goods.’
Below you will also find a quick reference guide as to what can and cannot be sent through our Online Self-Service system and Service Centres.
Pre-packed Boxes, Satchels & Letters
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Boxes.
Satchels |
❌ Boxes, satchels & letters Parcels booked online must:
|
✔️ Service Centres can handle:
|
Other Types of Goods
Below is a quick reference guide to some of the common categories of goods that may only be sent through our Retail Service Centres.
Antiques / Artwork / Paintings / Prints / Picture Frames / Sculptures
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Artworks
Sculptures |
❌ Antiques, sculptures, framed artworks, paintings, canvas art, prints and picture frames cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send antiques, sculptures, framed artworks, paintings, canvas art & prints. |
Automotive - Engines / Mag Wheels / Tyres / Panels / Car Parts
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Engines
Mag Wheels
Panels |
❌ Engines, gearboxes, Automotive parts, panels, mag wheels, car parts and tyres cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send engines, gearboxes, automotive parts, panels, mag wheels, car parts and tyres. |
Collections from Click & Collect / Auctions / Airports
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
|
❌ You cannot book pickups from a retailer ‘Click & Collect,’ Grays Online, Auction houses, airports or any other location where a pickup letter of authority is required, through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can arrange pickups from retailer ‘Click & Collect,’ Grays Online, auctions houses, airports or places requiring a pickup letter of authority. |
Crockery / Vases / Porcelain / Ceramics
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Crockery
Vases
Toilet |
❌ Crockery, vases, porcelain items and ceramics cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send Crockery, vases, porcelain and ceramics. |
Unaccompanied Personal Effects / Unaccompanied Baggage
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Clothing
Shoes
Luggage |
❌ Unaccompanied Personal Effects (UPEs) cannot be sent through the Online Self-Service when shipping internationally. |
✔️ Yes - PACK & SEND Service Centres can send unaccompanied personal effects. |
Dangerous / Hazardous Goods
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Flammable liquids
Flammable gases
Aerosol |
❌ Dangerous and hazardous goods cannot be sent through the Online Self-Service. |
❌ No - PACK & SEND does not carry, nor perform other services regarding, goods which are in our sole opinion are dangerous or hazardous goods. PACK & SEND may at its discretion accept some dangerous goods for carriage (such as Lithium Batteries with some restrictions applicable). |
Firearms / Ammunition / Weapons
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Firearms |
❌ Firearms (incl parts), ammunition, replica weapons, knives, swords and other weapons |
❌ No – PACK & SEND does not carry Firearms (incl parts), ammunition, replica weapons, knives, swords and other weapons |
Firearms / Ammunition / Weapons
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Meat
Fruit & Vegetables |
❌ Frozen or chilled meat, seafood or foodstuffs cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can arrange pickups from retailer ‘Click & Collect,’ Grays Online, auctions houses, airports or places requiring a pickup letter of authority. |
Furniture & Whitegoods
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Lounges
Furniture
Beds |
❌ Fridges, Microwaves, freezers, oven cooking plates, water heaters, air conditioners, clothes dryers, dining tables, lounges, chairs & any other whitegoods or furniture* cannot be sent through the Online Self-Service. *’Furniture’ includes fully assembled furniture or unboxed/unpacked furniture & bedding |
✔️ Yes - PACK & SEND Service Centres can send fridges, microwaves, freezers, oven cooking plates, water heaters, air conditioners, clothes dryers, dining tables, lounges, chairs & any other whitegoods or furniture. |
Glass Items
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Crystal Items |
❌ Glass items cannot be sent through the Online Self-Service |
✔️ Yes - PACK & SEND Service Centres can send glass items. |
Inks / Toner Cartridges
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Inks/Toner |
❌ Inks and toner cartridges cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send Inks and toner cartridges. |
Jewellery / Gold / Cash & other Valuable Items
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Diamond Rings
Other Jewellery |
❌ Jewellery, gold or silver articles, precious stones, cash, coins, bullion, bonds, banknotes, deeds, bills of exchange, credit cards, gift cards and other documents representing money cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send jewellery, gold or silver articles and selected valuable items. |
Lithium Ion or & Lithium Metal Batteries (or goods containing these batteries)
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Batteries
Other devices |
❌ Lithium Ion or Metal batteries (or goods containing these batteries) cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can, in most cases Lithium Ion or metal batteries (or goods containing these batteries). |
Livestock / Animals / Plants / Trees
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Livestock
Flowers/Plants
Household Pets |
❌ Livestock, animals, bloodstock, plants, trees, seeds & flowers cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can arrange to send livestock, animals, bloodstock, plants, trees, seeds & flowers. |
Marble, Tiles & Other Stone
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
|
❌ Marble, quartz, caesar stone, other stone or imitation stone & tiles products cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send marble, quartz, caesar stone, other stone or imitation stone & tiles products. |
Monitors / Computers / Printers / Televisions
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
TVs / Flat Screens
Laptops
Printers |
❌ Monitors, computers, printers and televisions cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send Monitors, computers, printers and televisions. |
Motor Bikes / Scooters
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Motor Bikes
Scooter |
❌ Motor bikes, scooters and other motorised vehicles cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send motor bikes, scooters and other motorised vehicles. |
Palletised Goods
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Palletised |
❌ Palletised or items needing pallet jacks / forklifts cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send palletised or items needing pallet jacks / forklifts. |
Passports
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Passports |
❌ You cannot send passports through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can arrange to send passports. |
PO Boxes & Locked Bags
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
PO Box/Locked Bags |
❌ You cannot send goods to PO Boxes & locked bags through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send to PO boxes & Locked bags. |
Perfume
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Perfume
|
❌ Perfume cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send perfume through our road and rail networks. |
Scientific Equipment
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Scientific Equipment |
❌ Scientific equipment cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send Scientific equipment. |
Wine / Spirits / Liquids
Examples include |
Online Self-Service |
Service Centre |
|---|---|---|
Wine Bottles
Liquids |
❌ Wine, spirits and other liquids cannot be sent through the Online Self-Service. |
✔️ Yes - PACK & SEND Service Centres can send wine, spirits and other liquids, excluding hazardous and dangerous goods. |
