Best Rated Courier Service

Xin

TLDR; + Great communication and service, gets the job done, very efficient. - Might get jumpscared by additional costs. First time using their international courier service :) Got a bit sceptical and paranoid when reading reviews but my delivery went well. Thank you Mr Siva for being very patient with me. Had everything packed and ready to pick up and a driver was dispatched on the same day. Unfortunately I missed the calls and had to reschedule :"''') I packed on my own but international delivery requires inspection, so please don't tape everything like I did... Everything was repacked and resealed securely. Nothing was missing or damaged when received. Delivery process was super quick. Parcel was picked up on Wednesday and delivered on Tuesday. Tracking was detailed and timely. Anyway, I had weighed my parcel and it was a bit heavier (23 kg) than declared (20 kg) so I expected that I would have to pay more. Box was also a bit fatter by ~1 cm. The final price I had to pay was AUD 85 more than quoted which was fair enough. The consignment note to be signed also states that there might be customs fees or taxes for overseas delivery so please look it up beforehand if you don't want to get surprised when the parcel is overseas. The outsourced courier website should have the rates stated on their website. It was around AUD 130 for my destination country. Overall what I paid is still lower than the other couriers despite the AUD 200+ increase so it was fine by me. I wasn't expecting delivery to be so fast as well.

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Ian Hawkshaw

Very efficient store! We dropped a bunch of bits and pieces off on Wednesday morning to be packed and sent to Hong Kong. The box was delivered the next day!! That's about 3 days earlier than our optimistic estimate. Cost more than auspost, I guess, but so easy. We have just sent a dinner set to Singapore. It was a dozen separate boxes of various sizes plus 3 small boxes with Riedel glasses and we were given a few options (including adding a few boxes to luggage on our next trip). We chose the easiest option and air freighted it all. Fantastic! Arrived intact and undamaged. Great service from Andrew again.

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Rajan Chettri

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Selina Rogers

We chose to use pack and send for a playground we were going to click and collect from a hardware store because it would’ve been easier/faster than we would’ve been. Lewis was awesome and quick at picking it up/delivering it despite being thrown a few curveballs in the process from the pickup location! Kayla was also great to communicate with to organise it all. Super efficient team! Thanks! :)

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Didier Van Not

Had to urgently ship a car tyre from Coffs Harbour to Noosaville. Graeme and Wendy from Pack & Send Coffs Harbour were a delight to engage with. Clear communication and everything went smooth. Can’t ask for more. Recommended.

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Tracy

Efficient knowledgeable service. Prompt pick up and delivery. I would definitely use PacknSend again in similar situation.

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Michael Huelin

Great service and great communication. Highly recommended.

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Oscar Lim

Very good and professional service from Harry. Highly recommended!

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Susan001

I went to send a baby car seat - 9 kilos 75x50x50 quoted $860 bubble wrapped to send from qld to TAS - brand new the car seat cost $600 - cannot believe - what an absolute rip off. I can buy a plane seat direct from Brisbane to Launceston for $250 - extremely bad service

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Judy Horman

I was most impressed with the service provided by Pack & Send in getting a painting safely packaged and transported back to my home in Melbourne. I was able to take the painting to their Moonah office to see if they could assure me of their ability to pack it securely with minimum risk of breakage. The staff were very professional in describing the materials to be used and dimensions of the package. The package was delivered to my home on schedule and in pristine condition. Many thanks to all involved in its packing and timely delivery.

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