Christmas Peak Season Service Information

 Our carriers are currently handling an extra surge of deliveries due to peak Christmas shopping season. We recommend sending your parcels as early as possible to give you the best chance of delivery before Christmas. For more information see our Last Posting Dates here.

Domestic Courier Services

Due to the increases in parcel volumes, our domestic carriers are experiencing minor delivery delays across the country.

Customers that have made bookings through our Online Self-Service or PACK & SEND Live may experience service impacts on pickup of goods due to the current demand on courier drivers. We recommend you select the option to drop your parcel off at one of our Service Centres.  If you require a specific day and time pick-up, you should contact your nearest PACK & SEND Service Centre.

Our Tracking Tool provides you with the most accurate guidance on estimated delivery dates and advise you of any potential delays while your parcel is in transit.  We are doing everything we can to keep parcels moving and delivering them as quickly and safely as possible.

International Courier Services

Due to the increase in parcel volumes, certain countries and destinations are experiencing minor delivery delays.

 In regional areas, customers may experience service impacts on pickup of goods due to the current demand on courier drivers. For international shipments that require a specific day and time pick-up, we recommend you contact your nearest PACK & SEND Service Centre.

For international shipments that are extremely urgent and time sensitive, we recommend you contact your nearest PACK & SEND Service Centre.

Our Tracking Tool provides you with the most accurate guidance on estimated delivery dates and advise you of any potential delays while your parcel is in transit.  We are doing everything we can to keep parcels moving and delivering them as quickly and safely as possible.

Other Service Updates

Severe weather events or circumstances beyond our control can occasionally disrupt the services of our domestic and international carrier partners.

 When we become aware of an active service disruption, it will appear below.

For the most up-to-date information on your shipment, please visit our tracking page or contact your nearest PACK & SEND Service Centre.